Refund and Returns Policy

1. Eligibility for Returns

You may request a return or exchange if:

• The item was purchased directly from www.purvique.in
• The return is requested within [7/14/30] days of delivery
• The item is in its original, unworn, unwashed condition with all original tags and packaging

Non-returnable items:

• Sale or clearance items (unless defective)
• Gift cards
• Customized or personalized items

2. How to Initiate a Return

To begin your return, contact our support team at: purvique@gmail.com

Please include:

• Order number
• Item(s) you wish to return
• Reason for the return
• Photos (if item is damaged or defective)

We’ll reply with return instructions and a return shipping address.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance.
• We are not responsible for items lost in transit.

4. Refunds

Once your return is received and inspected:

• We’ll notify you of the approval or rejection of your refund
• If approved, your refund will be processed to your original payment method within 5–10 business days
• Shipping charges (if any) are non-refundable

5. Exchanges

Need a different size or color? We offer free exchanges for eligible items. Contact us within the return window, and we’ll guide you through the exchange process.

6. Damaged or Incorrect Items

• Contact us within 3 days of receiving the item
• Include photos and your order number
• We will cover all shipping costs to send you a replacement

7. Late or Missing Refunds

• First check your bank account again
• Then contact your credit card company—it may take some time before your refund is officially posted
• If you’ve done all this and still haven’t received your refund, contact us at purvique@gmail.com

8. Contact Us

If you have any questions about our return or refund process, reach out to:

Email: purvique@gmail.com
Website: www.purvique.in